FAQ’S

How long does it take to get my designs?

Once we receive your questionnaire, photos of your room, payment and dimensions you will receive your ‘Thuis’ box in 2 - 3 weeks.

How will I know where to purchase the items that are proposed?
You will receive via email a list of all of the suggested products with direct links that you can click directly through to purchase. 

Does White Space Studio purchase the items in my box for me?
For our standard packages White Space Studio is a design consultation service only and the fee you pay is for the design and sources. The customer is responsible for purchasing any furnishings they choose for their space. However we do offer the option to purchase items on your behalf for an additional fee under our project management package.

What happens if I get my box of designs and I don’t know which options to choose?
We are happy to offer one 15 minute design consultation phone call or email exchange about the designs you receive in your roomLift box. We typically include a note with our suggestions and/or tips as well. 

Can I use the My Thuis service to decorate my whole house?
Yes! You can absolutely use My Thuis to decorate your entire home! We have a number of customers who have done this - just be sure to fill out a questionnaire for each space so we have all the information we need to work on your unique designs!

How do I receive the discounts at the retailers who give My Thuis customers a discount?
We will provide you with the appropriate information to receive these discounts either on the furniture card for the specific item or in the emailed Purchasing List of items. Also be sure to take advantage of any holidays as there are often sales at every store at this time.